Do Something That Matters!
Are you passionate about patients? Do you want to make a difference every day in the lives of older adults? Do you want to do more than just follow orders and gather a paycheck? You should join our team of resourceful, innovative, passionate people just like you.
What We Offer:
Commitment to Excellence
Our education team will be there with you every step of the way. You’ll get an extensive orientation to our company, our software system, and chronic care management. Two weeks of classroom teaching is followed by four weeks of frequent check-ins with your preceptor, and any additional training you might need.
Even after fully onboarded, we continue to support you through twice monthly continuing education sessions, a library of resources to help you do your job, and ad hoc training on specific topics. Our primary aim is to support your success.
Our care coordinators work in Pods, with a Team Lead, Manager and Clinical Director to support you day by day. Though most of us work remotely, we use group and individual chats and email to keep an open channel of communication, as well as pod and regional meetings. You’ll also be assigned one of our Quality Ambassadors for feedback and advice on how to function at the top of your abilities.
We are committed to promoting from within whenever possible. We support this internal career growth with internal professional development coaching and formalized training plans for advanced roles.
Paid Time Off
Complementary Life Insurance
Optional short term, long term disability, critical illness & accident
All necessary equipment is provided (e.g., laptop, monitor, headset etc.)
Monthly stipend to support internet access for remote workers
Employee Assistance Program, including mental health resources
Cosán is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
The patients I speak to on a daily basis [motivates me in my job], because I see them as my family makes me go above and beyond to help them any way I can. I know what it is to come from a different country not knowing the language, having to learn. To know I can help Spanish families just by being able to communicate and speak their language. Just like I value and appreciate, that I know they do as well.
I am proud of the fact that I was able to help patients directly in my role as care coordinator and then as supervisor by talking with them monthly, making sure they were ok, making sure they were getting the help they needed and deserved so they could grow older with the dignity they deserved. In my role now I am proud of being able to coach, train, and guide current care coordinators to be the best version of themselves so they can help our patients do the same by doing [Quality Assurance assessments] on them to make sure they are being the best they can possibly be.
Quality Assurance Specialist
My dedication to patient centered care is always my first priority. I have spent over 20 years in senior care. I know how important ensuring independence and avoiding isolation are to the success of their overall health. I also see that if I connect well with my patient, they will be more apt to share their concerns with me. I can compare their answers on their Medicare Annual Wellness visit notes with the answers on my calls-even in the same month or week-and see that they trust me enough to share what they left out during the office visit. It is an honor to attain that trust and to be their advocate.
I really love what we do as a company… I cannot stress enough the impact these calls have on a lot of the people. They look forward to hearing a friendly/caring voice. Someone they feel is personally dedicated to them when they may not have anyone else.