I spoke with Joanne today, a patient who was audibly upset.
She mentioned having an injury associated with a fall and that the person she spoke with didn’t make her feel at ease and hadn’t handled the situation in a way she would have liked. Joanne called to report her fall and they could not help with getting her an appointment sooner.
She expressed just wanting someone to take it more seriously and to show that they cared about what happened to her. I spent my time talking with her and assuring her that I would do what I could to ensure her MD was aware of what happened. I also made sure to call the office and change the Telehealth visit to an in-office visit. Her MD could now examine and assess her injuries properly. She was so happy to have that done, and was thankful that I called.
These patients simply want it to be known that we care, and we are here for them. I was more than happy to assist and lend an open ear.
I spoke with my patient for over 20 minutes about his medical conditions and his trying natural remedies.
Towards the end of the call, my patient expressed how thankful he was that I just listened to him without judgment or negativity. I was pleased to see that my call made my patient’s day!
I feel very proud to know that I’m making a difference in his life by calling him regularly, and that listening to him, especially now, during the pandemic when so many are feeling alone and forgotten.
When I tried contacting my patient, her son, Robert relayed that his brother’s family likely contracted Covid-19 after his nephew tested positive.
Unfortunately, that includes Robert’s mom (my patient). Robert was most concerned about his mom refusing to eat and her loss of appetite for over a week.
He added, she’s been very depressed and having lots of anxiety, resulting in her lack of interest for her usual activities and has been sleeping more than usual. He mentioned getting in contact with his mom’s doctor, but was unsuccessful at reaching him. After going over Robert’s concerns about his mom’s health and symptoms, he requested oxygen and fluids to help his mom regain strength.
I took notes of his assessment and assured him to do my best securing an appointment for his mom with her provider, Dr. Patel. I contacted the office and was able to get my patient scheduled with her doctor on July 9, 2020.
I plan to follow up with her or Robert once a week to monitor and lend and assistance the family may need.