On my call with Marquita, she expressed her worries as her husband is on hospice and didn’t how she was going to get to the VA for her prescriptions where her husband use to take her.
I’m familiar with VA protocol from my own experience with my husband being a veteran as well. I started to ask her questions as far as mail order pharmacy and if there was one closer to her home. When she confirmed there was a location closer, I spoke to her about transferring her prescriptions which she agreed to. She is under a lot of emotional stress at this time and is not eating or sleeping as much. On top of how she’s been feeling, her home is having electrical issues, too.
Marquita was so thankful to get that information and expressed her uncertainty for caring for herself now that her husband’s conditions have worsened and having children who live in other states without having a break down over the phone. I recommended the office check on her in the next week or two because her husband is very close to passing away. I plan to check in on her more frequently during this difficult time in case she wants to talk or has any more concerns.
– Katy
I Spoke with Al twice today: the first call he was on his way to Dallas and requested I call him back after lunch.
When I called him back we stayed on the phone for 40+ minutes talking about how is day was going and all the things that had gone wrong. He said he was having a rough day and appreciated me calling him back. After talking for awhile, Al stated he felt comfortable talking with me and how it felt like he was talking to his neighbor. He said he really enjoyed our call and it did some good for him with the day he had been having. We talked about everything from his time in the Military (9 years in the Airforce) to being married to his wife for 40 years and their story together. By the end of the call, Al sounded a lot happier and more comfortable talking with me.
I really enjoy when patients feel comfortable enough to talk about their lives, learning about them and what they have been through. Before we ended the call, Al said he looks forward to our talks and I assured him I felt the same. It truly brings me such joy that I get to help people everyday, but every time I hear how much a simple conversation means to them, I melt. Can’t wait for our next call!
– Mandy
I called the Lyndall’s hoping to speak with Mrs. Lyndall, but got Mr Lyndall instead (her husband) who is her power of attorney.
I explained the reason for my call and walked him through our offering. Mr. Lyndall with excitement immediately enrolled Mrs. Lyndall in the program. He expressed how grateful he was for my call because at 73 years old he is his wife’s primary caregiver and really needs the help. He genuinely was excited and how grateful he was for this program.
It’s moments like these, I truly feel the impact I’m making in the lives of my patients.
– Nea
My patient in California who lives alone was so grateful for my call.
Specifically expressing, she’d never had a doctor’s office call to check in on her between visits. She was so appreciative and continued to thank me for calling.
It makes me love what I do knowing my patients feel they are being seen and heard, enriching their doctor-patient relationship and ensuring quality care.
– Mandy
I called the Lyndall’s hoping to speak with Mrs. Lyndall, but got Mr Lyndall instead (her husband) who is her power of attorney.
I explained the reason for my call and walked him through our offering. Mr. Lyndall with excitement immediately enrolled Mrs. Lyndall in the program. He expressed how grateful he was for my call because at 73 years old he is his wife’s primary caregiver and really needs the help. He genuinely was excited and how grateful he was for this program.
It’s moments like these, I truly feel the impact I’m making in the lives of my patients.
– NeaN
My patient in California who lives alone was so grateful for my call.
Specifically expressing, she’d never had a doctor’s office call to check in on her between visits. She was so appreciative and continued to thank me for calling.
It makes me love what I do knowing my patients feel they are being seen and heard, enriching their doctor-patient relationship and ensuring quality care.
– Mandy
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I love talking to my patients and getting to know them!
I love talking to my patients and getting to know them! They’ve been a source of inspiration for me in demonstrating how resilient the human spirit is, even in times of desperation, need of care, and in the throes of trauma. I love every second of every day I’m interacting with my patients and I hope they feel seen and cared for each time we have an interaction. I feel honored to step in when they need the assistance most and can share their vulnerable moments with me.
I even struck an extra touch of luck, when one day my patient shared with me her homemade chocolate sauce recipe; it’s the best chocolate sauce I’ve ever had!
– Candice
On a follow up call last week, my patient expressed feeling severely depressed.
He was so low, he admitted to having thoughts of suicide. Hearing how critical his situation was, I contacted a Physician’s Assistant and made an appointment for him while he was on the phone with me.
I was notified that he completed his visit and was prescribed an anti-depressant with a follow up plan. The Physician’s Assistant included a no-harm contract that the patient committed to. I’m so grateful my patient trusted me enough to express openly how he had been feeling and allowed me the opportunity to intervene with proper help.
I hope this new care plan suits his needs and puts him on the mend soon!
– Brandi
Natasha called her patient who was recovering from detached retina surgery.
Her out-patient recovery plan noted she was to lay flat for 9 days before her next appointment. On the phone with Natasha, the patient began crying because she had been feeling lonely as no one is allowed to check in. She even expressed her grief for her dying son-in-law and how hard times are right now. Before Natasha concluded her call, she asked her patient if she can call back sooner than their next scheduled call to check in on her.
The patient was so overcome with emotion and happy for the level of care that Natasha offered and made plans to speak in a couple days.
– Katy